Refund Policy

 

 

Effective Date: 01/01/2026

 

At flowersinthegarden.shop, we take pride in the quality and care of our products. Due to the nature of our items and to maintain product integrity and fairness to all customers, all sales are final.

 

 

 

1. All Sales Are Final

 

 

All purchases made through flowersinthegarden.shop are considered final upon checkout. We do not offer returns, exchanges, or refunds for:

 

• Change of mind

• Incorrect selection by the customer

• Minor variations in color, appearance, or packaging

• Shipping delays outside of our control

• Items marked as final sale or clearance

 

 

Please review your order carefully before completing your purchase.

 

 

 

2. Damaged or Incorrect Items

 

 

If you receive an item that is:

 

• Damaged upon arrival, or

• Incorrect due to an error on our part

 

 

You must contact us within 48 hours of delivery.

 

To request review, please email:

support@flowersinthegarden.shop

 

Include:

 

• Your full name

• Order number

• Clear photographs of the item and packaging

• Description of the issue

 

 

Failure to contact us within the stated timeframe may result in denial of review.

 

 

 

3. Refund Exceptions (If Approved)

 

 

Although all sales are final, we reserve the sole discretion to review and approve refund requests on a case-by-case basis in exceptional circumstances.

 

If a refund request is approved:

 

• Refunds will be issued only to the original payment method used at checkout.

• We do not issue refunds via cash, check, alternate cards, or other payment methods.

• Processing times may vary depending on your financial institution.

• Original shipping costs are non-refundable unless required by law.

 

 

Approval of one refund request does not guarantee approval of future requests.

 

 

 

4. Chargebacks and Payment Disputes

 

 

If a customer initiates a chargeback without first contacting us to resolve the issue:

 

• We reserve the right to dispute the chargeback with supporting documentation.

• Future purchases may be refused.

 

 

We encourage customers to contact us directly so we can attempt to resolve concerns promptly.

 

 

 

5. Order Cancellations

 

 

Orders cannot be canceled once they have been processed or shipped. If cancellation is requested before processing, approval is not guaranteed.

 

 

 

6. Policy Acceptance

 

 

By completing a purchase on flowersinthegarden.shop, you acknowledge that you have read, understood, and agreed to this Refund Policy.